Best of the best in long term care

We should strive for excellence

London House Care Center, Sonoma, Calif.
Winning entry submitted by Louise Merrick, CA, NHA, former administrator and Benjamin Larkey, JD, NHA current administrator
Editors note: Simple yet powerful, the judges felt London House Care Center's entry captured the essence of a winning team while exemplifying the six key criteria: initiative, adaptability, teamwork, innovative programming, recruitment/retention and knowledge.
INITIATIVE
Members of our long-term care team do not wait to be asked to perform a task; they just go out and do it. For example, our housekeeping supervisor answers call lights routinely and our admissions director can be seen making discharge arrangements when the social worker is out. Our business office manager patrols the dining rooms routinely and our social worker, of course, does the job of everyone else.
ADAPTABILITY
All members of our management team are adaptable and can function as an effective group, no matter who the leader is. We have no less than six members of our management team who can do admissions. Our medical records department takes on additional tasks without batting an eye. Our CNAs help with activities routinely and our housekeepers have been known to cook breakfast.
TEAMWORK
We are like a family.....read the whole article